Book a Demo

Frequently Asked Questions

Click the question to see the answer

COMPANY & PRODUCT

  • How do I buy Vaidio?

    Vaidio is “platform + AI-analytics” software that runs on standard servers with Intel CPUs and Nvidia GPUs. Together, the software and hardware create Vaidio video search appliances (VSAs). Vaidio VSAs are available worldwide from valued reseller partners and integrators. VSAs are available as pre-configured bundles, or as custom configurations based on your functional requirements and required number of cameras and video channels.

  • Can I use my own servers, or run Vaidio in the cloud?

    The Vaidio software platform is usually purchased pre-installed on purpose-built video search appliances. However, Vaidio can be purchased as software only for installation on compliant hardware, and can also be deployed as software only (VSaaS) in the cloud. For more information on these options, please contact sales@IronYun.com.

  • Does Vaidio work on real-time video, stored video, or both?

    Vaidio can search, detect, and alert on both real-time camera and video streams and on stored, historic, and forensic video from just about any video source.

  • What is the relationship between IronYun and Vaidio?

    IronYun, a US-based company, is the creator and maker of Vaidio, the advanced AI enabled video analytics software platform.

  • How do you pronounce Vaidio?

    Vaidio is pronounced Vai (as in ‘sky’) – dee – oh.

  • Can you tell me more about how Vaidio AI increases accuracy?

    Vaidio increases accuracy in a number of ways. Vaidio’s 4th generation AI can discern the difference between leaves, branches, objects, animals and people in order to only trigger an alert on, for example, a person of interest. Vaidio also includes multiple object-specific AI engines, each of which is tuned to provide a higher level of accuracy. Vaidio optimizes video frame processing efficiency and accuracy by discarding un-necessary frames. In addition, Vaidio performs motion detection before object recognition so, for example, if there is a parked car, Vaidio will only generate a new video search result when the car moves. And, Vaidio allows tunable parameters to create higher alert thresholds, which narrows down result sets for higher accuracy.

  • What does IronYun mean?

    IronYun translates to IronCloud. IronYun was founded in Taiwan and moved shortly thereafter to Stamford, CT, becoming a US company with the official name of IronYun USA Inc.

  • What happened to AI NVR?

    AI NVR, also known as AI-NVR, was IronYun’s prior generation AI video analytics software. With the release of our 4th generation analytics engines we have renamed our platform Vaidio, to better reflect the open integration, high accuracy, and broad functionality that our platform provides.

INTEGRATION

  • Is Vaidio camera-agnostic?

    Vaidio works with 97% of all ONVIF-compliant IP cameras.

  • Does Vaidio integrate with third-party video management systems (VMS’s) and network video recorders (NVR’s)?

    Vaidio integrates with most 3rd party VMSs and NVRs including Milestone, Genetec, Panasonic, Video Insight, Network Optix, Digital Watchdog and others. For a complete list of available integrations today, please visit our Integrations webpage or contact sales@ironyun.com.

DEPLOYMENT

  • How do you deploy and install Vaidio? How long does it take to set up?

    Our goal is to make the system as easy to set up and run as possible. Installation and configuration typically take about an hour. Generally speaking, all you need is familiarity with your network configuration (IP address, DNS server, etc.) to get the system up and running on your network. All other configuration is done via browser (Chrome).

  • Is Vaidio GDPR compliant?

    Yes, Vaidio can be GDPR compliant. Vaidio can redact faces and license plates in post-processing, and redacted video can be downloaded and used for evidence.

  • Does Vaidio encrypt video?

    Vaidio does not change or encrypt video. Vaidio analyzes real-time or stored video streams, and stores only metadata. Stored video remains on the source (USB, hard drive, NVR, VMS…) and video encryption is up to the source device.

  • How does Vaidio manage video stored on the VSA, or video metadata generated by its analytics?

    Files uploaded directly to the Vaidio VSA can be deleted via the delete button. For metadata results from analyzed video streams, new metadata automatically overwrites the old on a rolling basis: for data stored for 7 days, for example, day-8 data will overwrite day-1 data.

  • Can Vaidio display on-screen alerts and associated video for specific events without having to monitor the video during non-events?

    Yes, Vaidio can display real-time alerts on screen without the need for constant monitoring. Alert events are based on user-tunable configurations for just about any combination of objects, people, and event types such as loitering, falling, or ‘object left behind’.

  • How do I turn a video file into a "pseudo virtual camera"?
  • Is there a mobile app?

    Yes, there is a mobile app for Android and iPhone


     

  • Why is Vaidio not running SSL?

    SSL is a certificate issued to a company's website for secured, encrypted access. As such, to get an SSL certificate, the company that uses Vaidio, NOT IronYun, needs to apply for an SSL certification. Read more below on the SSL certification process.

    https://www.godaddy.com/help/what-is-an-ssl-certificate-542

  • On a comparison spreadsheet, it states "Minimum resolution: 720p. Typical resolution: 1080p". What analytics will work at 2 – 4CIF and 15FPS?

    2-4 CIF, 15 FPS is not going to work with good results. The picture resolution is simply too low for video analytics.


     

  • What OS is the VSB-530 running?

    The OS is Linux Ubuntu 18.04.

  • Does the VSB-530 have one or two power supplies?

    A dual power supply unit is included.

  • Quotes do not have line items for training and installation. Can you please detail these and what each includes?

    4 hours of technical training, remote installation and configuration support is included.

  • Once the quote is signed, what happens next? Is the server sent to us or do you have installers?

    We will ship the server unit one week after receipt of the signed quote. The server is plug-and-play to your IT LAN. Our support team will work with your IT team to set up and configure the unit. Typically, the server setup time is no more than 10-15 minutes.

MAINTENANCE

  • Will annual maintenance costs stay at 15% and for how long?

    Our price book changes yearly, recommending a 3 year warranty to avoid possible future price increases.

  • Do the licensed analytic features still work after the first year?

    The software license is a perpetual software license. No need to purchase annual hardware/software maintenance if you are 100% happy with the existing system.

  • What exactly is covered in the hardware and software maintenance?

    The maintenance covers upgrades in new software releases. In 2020 we did 4 major software releases and upgrades. The AI engine for objects, LPR, FR, etc. were updated with higher accuracy, more features and faster speeds. In 2021, we plan to have 6 major software releases and upgrades.

  • How are system patches and software updates applied?

    Software upgrade and patches are done with a file upgrade over the secure network (private or public).

  • Is Linux Ubuntu 18.04 hardened or will it need to be patched on a regular basis?

    The Ubuntu 18.04 does not require patches.

  • Do you test Ubuntu patches before you release them to us?

    IronYun performs rigorous software security vulnerability tests before each release.

  • How are OS upgrades handled?

    We perform OS upgrades on a 3-5 years basis. When the Linux OS release has made significant advances and provides proven user benefits.